SMART ORDER MANAGEMENT
Utilizes advanced algorithms to optimize order processing, fulfillment, and returns, ensuring maximum efficiency and customer satisfaction.
Our advanced Order Management System (OMS) is the maestro of order orchestration, meticulously processing each order based on a sophisticated set of pre-defined rules. These rules are intelligently designed to factor in zoning regulations, geographical proximity, real-time stock availability—or a strategic combination thereof. This ensures that every order is handled efficiently, optimizing the fulfillment process to reduce delivery times, minimize costs, and improve overall customer satisfaction. By leveraging our OMS, your business can guarantee that orders are not just processed but are executed with precision and tailored to the unique logistics of your operation.
ORDER ORCHESTRATION
Our SWIFT Omnichannel order management system acts as a conductor, coordinating the various elements involved in fulfilling orders. It ensures that each step, from order placement to delivery, is executed harmoniously with the others, based on the most efficient workflow.
Processing Orders with Pre-set Rules: The system is programmed with rules that automatically determine how orders are handled. These rules are designed to optimize the order fulfillment process, considering various operational parameters.
Consideration of Zoning: Zoning refers to the geographical areas served by different warehouses or stores. The OMS uses zoning information to assign orders to the most appropriate fulfillment center, reducing shipping times and costs.
Distance Calculation: The system calculates the distance between the inventory source (like a warehouse) and the delivery destination. It then uses this information to choose the closest source, ensuring faster delivery to the customer.
Stock Availability Checks: Before assigning an order for fulfillment, the OMS verifies that the required items are in stock at the chosen location. This minimizes the risk of delays due to stock shortages.
Combination of Factors: The OMS may use a mix of the above factors—zoning, distance, and stock availability—to make complex decisions. For example, it might choose a slightly farther warehouse for fulfillment if the closer one has low stock levels or split an order between multiple locations to ensure all items are delivered promptly.
By integrating these considerations, your OMS provides a sophisticated, rule-based approach to order management that aims to streamline operations, reduce costs, and improve customer satisfaction through timely and accurate order fulfillment.
Third-Party Marketplace ADAPTER
Seamless Integration with Top E-commerce Platforms: The marketplace adapter solution is designed to effortlessly connect with leading e-commerce platforms such as Lazada, Shopee, Zalora, Blibli, and Tokopedia. This integration is smooth and requires minimal effort from the user’s side, ensuring that their online stores on these platforms can communicate and operate in sync with each other.
Marketplace Connector
Centralization of Fulfillment and Logistics Operations: By connecting with the marketplace adapter, businesses can centralize their order fulfillment and logistics operations. This means that regardless of which platform the sale is made on, the order management process is unified. It simplifies the workflow, reduces the potential for errors, and can lead to cost savings by consolidating operations.
Cohesive Omnichannel Customer Experience: The integration ensures that customers receive a consistent experience across all platforms. Whether they shop on Lazada, Shopee, or any of the other platforms, they can expect the same level of service, product availability, and delivery options. This consistency is key to building trust and loyalty with customers.
Enhanced Operational Efficiency: With centralized operations, businesses can manage their inventory more effectively, avoid overselling, and optimize their supply chain. The adapter solution helps in streamlining processes, which can lead to quicker turnaround times and improved customer satisfaction.
Data Synchronization: The solution ensures that data related to orders, inventory, and customer interactions is synchronized across all platforms. This real-time data exchange helps in maintaining accurate inventory counts, understanding customer behavior, and making informed business decisions.
Simple Pick and Pack Process
Support Batch and Wave Picking Methods: It supports both batch and wave picking methods to enhance efficiency. Batch picking involves collecting items for multiple orders simultaneously, reducing travel time within the warehouse. Wave picking schedules the picking tasks in waves, aligning with shipping schedules or other operational factors, to minimize idle time and optimize the picking process345.
In-store Order Processing: The feature allows for the processing of orders within a physical store setting, enabling retailers to fulfill online orders using their in-store inventory. This can lead to faster delivery times and improved customer satisfaction by leveraging the proximity of retail locations to customers67.
Integrated with 3PL: The system is designed to integrate seamlessly with third-party logistics (3PL) providers. This integration allows for the outsourcing of parts or all of the supply chain management functions, improving customer service by minimizing delivery times and costs through efficient 3PL collaboration8910.
These features collectively enhance the order fulfillment process, making it more efficient and adaptable to various operational needs, ultimately leading to better customer service and streamlined logistics.